Any and all products specifically manufactured by Viking Mfg. and/or Collectors’ Workshop are covered for 15 days from the date of receipt against factory defects. Any package sent to a customer as a result of a purchase must be opened immediately by the customer and the contents inventoried and examined. If any part is missing or found to be defective as a result of faulty workmanship, the customer must notify the office of Viking Mfg. Co. within those 15 days. A Return Authorization will be issued and a replacement will be sent out to the customer. The customer may opt to ask for a full refund due to this discrepancy in lieu of a replacement.
After the 15 day grace period, should the item(s) purchased be found to be defective as a result of a manufacturing defect, the defective unit must be returned at the customers expense to Viking Mfg. Co. for replacement only. No refunds will be offered after the 15 day grace period.
Most items produced by Viking Mfg. Co. and/or Collectors’ Workshop are subject to a one year limited warranty that covers repairs due to the use or misuse of the item by the customer. The customer is responsible for any and all shipping charges incurred both in sending the item to us and the return of the repaired item. A nominal repair charge will be assessed in most cases and will be quoted upon receipt, before any work begins.
Note that Viking Mfg. Co. and/or Collectors’ Workshop is in no way responsible for the loss or theft of returned items once they are given over to a carrier for delivery. This works both ways so it is advisable that the customer maintain insurance against loss or damage of the returned item(s) being sent for repair as well as being returned after repair.
Due to the nature of wood products, Viking will use the utmost care in the selection of raw materials used in the production of its various products, but Viking in no way warrantees or guarantees the delivery of a wood product free from natural blemishes or grain irregularities.
This covers the extent of our warranty and anything outside the boundaries of this agreement are null and void.