Returns are accepted for any reason, if the return is authorized in writing and returned within 14 days of your receiving the item; (returns are NOT accepted for any reason after 30 days). The following are additional conditions for return acceptance:
- All returns must be in new, original condition returned with original packaging and instructions.
- You must ask for an RA number (return authorization number) which must be written on the outside of the return package. Use the form below.
- Include any invoice, e-mails, etc. pertaining to the return.
- Cost of shipping returns is born by you, unless other arrangements have been made.
- If an item is received in less that new condition, it may be refused or there may be a restocking fee assessed to the return.
- We pay return shipping on defective items only. The item must have an obvious manufacturing defect; damaged occurring after receipt does not qualify for paid return shipping.
- Always call before returning any item purchased from us.